Effective Date: 30-04-2025

At XLDRIV Limited ("XLDRIV", "we", "our", or "us"), your privacy is of paramount importance to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our mobile app, website, or any of our services.

1. Information We Collect

We collect the following types of information:

a. Personal Information

● Name
● Email address
● Phone number
● Profile picture
● Payment information (e.g., card details, wallet info)
● Government-issued ID (for driver verification)

b. Location Data

● Real-time GPS data while the app is in use
● Pick-up and drop-off locations
● Route information

c. Device & usage information

● Device model and OS
● IP address
● App activity (e.g., ride history, cancellations)
● Cookies and tracking technologies (when you use our website)

2. How We Use Your Information

We use your data to:

● Provide and improve our ride-hailing and ride-sharing services
● Match riders with nearby drivers
● Process payments and issue receipts
● Ensure safety and compliance with local laws
● Communicate updates, promotions, or service-related notices
● Detect and prevent fraud or misuse

3. Sharing of Information

We may share your information with:

● Drivers or Riders for service fulfillment (e.g name, contact, location)
● Third-party service providers (e.g., payment processors, cloud storage)
● Government authorities if required by law or for safety reasons
● Marketing partners (only with your consent)

We never sell your personal data to third parties.

4. Data Security

We implement appropriate security measures to protect your data, including encryption, firewalls, and secure access protocols. However, no system is 100% secure, and we encourage users to practice safe behavior online.

5. Your Rights

You have the right to:

● Access the personal data we hold about you
● Request correction or deletion of inaccurate data
● Withdraw consent where applicable
● Opt-out of marketing communications

To exercise any of these rights, please contact us at support@xldriv.com.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Children's Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from minors.

8. Updates to This Policy

We may update this Privacy Policy periodically. You will be notified of significant changes via email or through the app.

9. Contact Us

If you have any questions or concerns about this policy, you can reach us at:

XLDRIV Limited
Email: support@xldriv.com
Website: https://xldriv.com
Phone: +2347068148526